Overview of Our Shipping Policy
At Lumina De, we are committed to delivering your orders quickly and reliably. We calculate shipping rates in real time based on your items’ size and weight. Consequently, you receive fair and transparent pricing.
Order Processing Under Our Shipping Policy
We process and ship orders within 1-3 business days after receiving your payment. However, please note that during peak periods or due to unforeseen events, processing times may be slightly longer. Therefore, we appreciate your patience and understanding.
Courier Services
We collaborate with trusted courier services to ensure efficient delivery. The choice of courier depends on factors such as your location, shipping preferences, and the size and weight of your items. As a result, you can expect both secure and timely delivery.
Shipping Rates
Our system calculates shipping rates at checkout based on the size, weight, and delivery address of your items. This method ensures that you receive accurate and competitive pricing tailored to your specific order. Moreover, you will see the exact shipping cost before finalizing your purchase.
Tracking Your Order
After we dispatch your order, we send a confirmation email containing tracking details. Consequently, you can monitor your order’s progress and estimate its arrival date. If you encounter any issues with tracking, please contact us for assistance.
International Shipping
We offer shipping to selected international destinations. However, be aware that customs duties, taxes, and additional fees may apply based on your location. These charges are your responsibility and are not included in the shipping cost. Therefore, please review potential additional costs before placing your order.
Shipping Restrictions
Certain items may face shipping restrictions due to size, weight, or regulatory requirements. If your order encounters any restrictions, we will notify you promptly and work with you to find a suitable solution. We aim to resolve any issues effectively and without delay.
Delivery Times
Delivery times vary based on your location and the shipping method you select. While we strive to deliver promptly, please be prepared for possible delays during transit or customs clearance. Nonetheless, we work hard to minimize these delays and keep you informed throughout the process.
Customer Support in Accordance with Our Shipping Policy
If you have any questions or concerns about your order or shipping status, please contact our customer service team at [email address]. We are here to assist you and ensure a smooth and pleasant shopping experience.
Thank You
Thank you for choosing Lumina De. We value your support and look forward to enhancing your space with our lighting solutions.