Return or Exchange Policy at Luminade

At Luminade, our Return or Exchange Policy is designed to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, this policy explains how we efficiently handle returns and exchanges to resolve any issues effectively.

Returns

You can return any unused item within 30 days of purchase for a full refund. Make sure the item is in its original condition and packaging. By meeting these criteria, we can process your return quickly and without delay.

Exchanges

If you need to exchange an item for a different size, color, or style, please do so within 30 days of purchase. Ensure that the item is unused, in its original condition, and still in its packaging. Consequently, we will process the exchange based on availability, which minimizes delays and ensures you receive the correct item.

How to Start a Return or Exchange

To start a return or exchange, contact our customer service team at [email address]. Provide your order number along with the reason for the return or exchange. Following this, we will guide you through the process with clear instructions and support.

Refund Processing

After we receive and inspect your returned item, we will notify you via email about the refund status. You will learn whether we have approved or rejected the refund. If we approve it, we will process the refund, and a credit will appear on your original payment method within a few days.

Shipping Costs

You are responsible for the shipping costs for returns or exchanges unless the return is due to our mistake or if the product is defective. Therefore, consider these costs when arranging a return or exchange.

Handling Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email address]. We will promptly address the issue and work to resolve it, thereby ensuring your satisfaction.

Exceptions to Our Policy

Please be aware that certain items, such as custom-made or personalized products, may not qualify for return or exchange unless they are defective. Hence, review the product details carefully before purchasing to avoid any issues.

Customer Support

At Luminade, we are committed to delivering excellent customer service and high-quality products. If you have any questions or concerns about our Return or Exchange Policy, please reach out to us. We are here to ensure a positive shopping experience for you.